Privacy Policy
IST Supplies Limited ( We , our , us ) are committed to protecting and respecting your privacy.
This policy (together with our terms of use and any other documents referred to on it) sets out the basis
on which any personal data we collect from you, or that you provide to us, will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data
and how we will treat it. By visiting istsupplies.com you are accepting and consenting to the practices
described in this policy.
For the purpose of the Data Protection Act 1998 (the Act ), the data controller is IST Supplies Limited
of Unit 3, Horton Industrial Park, West Drayton, UB7 8JD, UK.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
- Information you give us. You may give us information about you by filling in forms on our site
istsupplies.com ( our site ) or by corresponding with us by phone, e-mail or otherwise. This includes
information you provide when you register to use our site, search for a product, place an order on
our site, enter a competition, promotion or survey and when you report a problem with our site. The
information you give us may include your name, address, e-mail address and phone number and
financial and credit card information.
- Information we collect about you. With regard to each of your visits to our site we may
automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your
computer to the Internet, your login information, browser type and version, time zone
setting, browser plug-in types and versions, operating system and platform;
- information about your visit, including the full Uniform Resource Locators (URL) clickstream
to, through and from our site (including date and time); products you viewed or searched
for; page response times, download errors, length of visits to certain pages, page
interaction information (such as scrolling, clicks, and mouse-overs), and methods used to
browse away from the page and any phone number used to call our customer service
number.
- Information we receive from other sources. We may receive information about you if you use
any of the other websites we operate or the other services we provide. In this case we will have
informed you when we collected that data that it may be shared internally and combined with data
collected on this site. We are also working closely with third parties (including, for example, business
partners, sub-contractors in technical, payment and delivery services, advertising networks,
analytics providers, search information providers, credit reference agencies) and may receive
information about you from them.
COOKIES
Our website uses cookies to distinguish you from other users of our website. This helps us to provide
you with a good experience when you browse our website and also allows us to improve our site. For
detailed information on the cookies we use and the purposes for which we use them see our Cookie
Policy.
USES MADE OF THE INFORMATION
We use information held about you in the following ways:
DISCLOSURE OF YOUR INFORMATION
We may share your personal information with any member of our group, which means our subsidiaries,
our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act
2006.
We may share your information with selected third parties including:
- Business partners, suppliers and sub-contractors for the performance of any contract we enter into
with you.
- Analytics and search engine providers that assist us in the improvement and optimisation of our
site.
We may disclose your personal information to third parties:
- If IST Supplies Limited or substantially all of its assets are acquired by a third party, in which case
personal data held by it about its customers will be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal
obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and
other agreements; or to protect the rights, property, or safety of IST Supplies Limited, our
customers, or others. This includes exchanging information with other companies and organisations
for the purposes of fraud protection and credit risk reduction.
WHERE WE STORE YOUR PERSONAL DATA
The data that we collect from you may be transferred to, and stored at, a destination outside the
European Economic Area ( EEA ). It may also be processed by staff operating outside the EEA who
work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment
of your order, the processing of your payment details and the provision of support services. By
submitting your personal data, you agree to this transfer, storing or processing. We will take all steps
reasonably necessary to ensure that your data is treated securely and in accordance with this privacy
policy.
All information you provide to us is stored on our secure servers. Any payment transactions will be
encrypted using SSL technology. Where we have given you (or where you have chosen) a password
which enables you to access certain parts of our site, you are responsible for keeping this password
confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will
do our best to protect your personal data, we cannot guarantee the security of your data transmitted to
our site; any transmission is at your own risk. Once we have received your information, we will use strict
procedures and security features to try to prevent unauthorised access.
YOUR RIGHTS
You have the right to ask us not to process your personal data for marketing purposes. We will usually
inform you (before collecting your data) if we intend to use your data for such purposes or if we intend
to disclose your information to any third party for such purposes. You can exercise your right to prevent
such processing by unchecking certain boxes on the forms we use to collect your data. You can also
exercise the right at any time by contacting us at enquiries@istsupplies.com
Our site may, from time to time, contain links to and from the websites of our partner networks,
advertisers and affiliates. If you follow a link to any of these websites, please note that these websites
have their own privacy policies and that we do not accept any responsibility or liability for these policies.
Please check these policies before you submit any personal data to these websites.
ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised
in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in
providing you with details of the information we hold about you.
CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be posted on this page and, where
appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to
our privacy policy.
CONTACT
Questions, comments and requests regarding this privacy policy are welcomed and should be
addressed to enquiries@istsupplies.com.